If you’re experiencing a loss of bandwidth, check that you’re not holding the top of the display, where the Wi-Fi radio receiver is located. How you hold your Surface Pro or Surface Go can also affect signal strength.
However, keep in mind that an inability to connect to wireless resources is more often due to an access point issue, networking design flaw, or environmental site issue. In certain situations, modifying advanced network adapter settings built into Surface devices may facilitate a more reliable connection. Recommended user settings and best practices Ensuring that your network is appropriately configured to provide users with the best wireless experience is the recommended approach versus managing user settings on individual devices. You can achieve optimal roaming capabilities through a well-designed network that supports 802.11r and 802.11k across all access points. These include Surface Pro 8, Surface Pro 7+, Surface Laptop Studio, Surface Go 3, Surface Go 2, Surface Go, Surface Pro 7, Surface Pro X, and Surface Laptop 3. Specific Surface devices can also use 802.11v “BSS Transition Management Frames,” which functions much like 802.11k in providing information on nearby candidate APs. It can help your Surface device choose the best AP using criteria other than signal strength, such as AP utilization. “Neighbor Reports” provides devices with information on current conditions at neighboring access points. Although modifying default settings is not recommended, users should be aware of this capability and understand how specific settings can impact their ability to remain connected. In the new generation of Surface devices released since 2019, end-users may gain access to roaming aggressiveness settings on their device. “ Fast BSS Transition” accelerates connecting to new wireless access points by reducing the number of frames required before your device can access another AP as you move around with your device. Surface devices can take advantage of the following wireless protocols: In that case, it’s recommended to enable specific protocols on access points (APs) in your WLAN, as described in Fast Roaming with 802.11k, 802.11v, and 802.11r. Suppose you’re managing a wireless network that’s typically accessed by many different types of client devices. Configuring access points for optimal roaming capabilities
This document assumes you have successfully deployed a wireless network that supports 802.11n (Wi-Fi 4) or later following best practice recommendations from leading equipment vendors. This page highlights key wireless connectivity considerations in mobile scenarios using Surface devices. Outside of the most demanding mobility workloads, users can maintain sufficient wireless connectivity without modifying default network adapter or related settings. To stay connected with all-day battery life, Surface devices implement wireless connectivity settings that balance performance and power conservation.
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